gq99 Terms & Conditions

gq99 is an online gaming platform that provides cricket betting, live casino, slots, and other gaming services for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between gq99 and its users.

These Terms govern the following:

• Use of the gq99 website and related services
• Account registration and management
• Financial transactions — deposits and withdrawals
• Participation in bonuses, promotions, and competitions
• Gaming activities and betting rules
• Use and protection of personal data

gq99 reserves the right to modify these terms at any time. Continued use of the platform after updated terms are published will be considered acceptance of those changes.

The following conditions apply to opening and managing an account at gq99:

2.1 Registration

Each user may open only one account. Opening multiple accounts by the same person is strictly prohibited. All information provided at registration must be accurate, complete, and up to date. Providing false information may result in permanent account closure.

2.2 Account Security

It is your responsibility to keep your account password and login details confidential. You may not allow any third party to use your account. If you suspect unauthorized access, you must notify gq99 support immediately. gq99 will not be liable for any loss resulting from misuse of your account.

2.3 Account Verification

gq99 may request documents for identity verification at any time. Withdrawals may be held until verification is complete. Failure to provide the required documents in time may result in account restrictions.

gq99 strictly follows an age verification policy. The following conditions must be met:

• Minimum Age: Only persons aged 21 or above may open an account and use services at gq99.
• Proof of Age: When requested, age must be verified by means of a national identity card or passport.
• Minor Protection: Registering under the age of 21 or providing false information is strictly prohibited and may result in immediate account closure and forfeiture of all deposited funds.
• Identity Fraud: Opening an account using another person's identity is a serious violation and may result in legal action.

The following rules apply to depositing funds at gq99:

4.1 Accepted Payment Methods

gq99 currently accepts only the following mobile banking methods:

• bKash — Bangladesh's most widely used mobile payment service
• Nagad — Digital financial service of Bangladesh Post Office
• Rocket — Mobile wallet service of Dutch-Bangla Bank

4.2 Deposit Limits & Rules

• Minimum Deposit: ৳500 minimum per method
• Deposits are generally credited to the account instantly
• Deposited funds must come from a payment method registered in the account holder's own name
• Deposits from third-party accounts are not permitted
• gq99 reserves the right to investigate suspicious transactions and suspend them if necessary

The following conditions apply to withdrawing funds from gq99:

5.1 Withdrawal Limits & Timeframes

• Minimum Withdrawal: ৳1,000
• Processing Time: Approved withdrawals are generally completed within 1 hour
• Withdrawals may only be made via the same method used for the deposit
• Withdrawals may be held if account verification has not been completed

5.2 Withdrawal Process

After a withdrawal request is submitted, gq99 completes a security check. Additional documents may be requested in cases of suspicious activity or incomplete verification. Winnings linked to a bonus cannot be withdrawn until the bonus wagering requirements have been met.

5.3 Withdrawal Cancellation

gq99 reserves the right to cancel or suspend a withdrawal in the following circumstances:

• Account verification is incomplete
• Bonus wagering requirements have not been met
• Fraud is suspected on the account
• Abnormal winnings occurred due to a technical error

gq99's bonuses and promotional offers are governed by the following conditions:

6.1 Welcome Bonus

New members at gq99 can receive a 150% bonus of up to ৳10,000 on their first deposit.

• For example: depositing ৳1,000 earns a ৳1,500 bonus, bringing the total balance to ৳2,500
• Or: depositing ৳14,000 attracts a maximum bonus of ৳10,000, bringing the total balance to ৳24,000
• The bonus is awarded once per account only

6.2 Wagering Requirements

Before withdrawing winnings earned from a bonus, you must wager 10 times the bonus amount.

• Wagering is calculated based on the bonus amount only — not on the combined total of deposit and bonus
• Example: ৳1,500 bonus × 10 = ৳15,000 must be wagered before withdrawal
• The bonus balance cannot be withdrawn before the wagering requirements are met

6.3 General Bonus Terms

• A user may claim any one bonus offer only once
• Abusing bonuses through multiple accounts will result in closure of both accounts and forfeiture of all bonuses and winnings
• gq99 reserves the right to modify or cancel any bonus offer at any time
• If suspicious or artificial betting is detected in the course of meeting bonus requirements, the bonus will be cancelled

All gaming activities on gq99 are governed by the following policies:

7.1 Fair Play Policy

gq99 is committed to ensuring a fair and equal gaming environment for all players. The following activities are strictly prohibited:

• Playing games through software, bots, or automated tools
• Any attempt to artificially influence the outcome of a game
• Colluding with other players to gain an unfair advantage
• Exploiting technical errors on the platform

7.2 Technical Errors

If abnormal results occur due to any software or hardware error, gq99 reserves the right to void that round and the bet amount will be refunded. gq99 is not obligated to honour incorrect payouts displayed as a result of a technical error.

7.3 Sports Betting

The following conditions apply to sports betting:

• A bet cannot be changed or cancelled once it has been confirmed
• If a match or event is postponed, cancelled, or left incomplete, bets will be settled in accordance with gq99's rules
• In cases of suspected match-fixing or corruption, gq99 may void the relevant bets

gq99 may temporarily suspend or permanently close an account for any of the following reasons:

• Breach of any provision of these terms
• Providing false or incomplete information
• Operating multiple accounts
• Bonus abuse or fraudulent activity
• Suspected money laundering
• Failure to pass age verification or providing a false age
• Court order or legal claim

In the event of account closure, if the closure is not due to a breach of these terms, the verified balance will be returned. Funds linked to a bonus are non-refundable.

gq99 places responsible gaming at the highest priority. We believe gaming should be a form of entertainment, not a solution to financial problems.

9.1 Self-Restriction Tools

gq99 provides the following tools for users:

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Session Limit: Set how long you play games each day
• Self-Exclusion: Option to temporarily close your account for a set period of time
• Permanent Exclusion: Option to permanently close your account

9.2 Problem Gaming

If you feel that gaming is having a negative impact on your life, seek help immediately. The gq99 support team is always ready to provide guidance on responsible gaming. For more details, visit our Responsible Gaming page.

gq99 places great importance on protecting users' personal information. The methods by which your information is collected, used, and protected are described in detail in our Privacy Policy.

10.1 Data Usage Policy

• Your personal information is used only for providing and improving the service
• Financial transaction data is stored in an encrypted state
• Information is not shared with third parties for marketing purposes
• Information may be provided to relevant authorities due to legal obligations

10.2 Technical Security

gq99 uses SSL encryption technology to keep all data transfers secure. Platform security is ensured through regular security audits.

gq99 accepts no liability in the following cases:

• Gaming disruption due to internet connection loss
• Delays or errors in third-party payment provider services
• Account damage due to user negligence
• Service interruption due to unexpected technical failures
• Force majeure situations such as natural disasters, cyberattacks, or government restrictions

gq99 always strives to ensure the highest quality of service, however the platform is provided on an "as is" basis and no guarantee of uninterrupted service is given.

gq99 reserves the right to change, add to, or amend these terms and conditions at any time. Users will be notified when significant changes are made to the terms.

• Updated terms and conditions take effect from the date they are published on the website
• Continued use of the platform after changes are made will be considered acceptance of the new terms and conditions
• You are advised to review this page regularly

If you have any questions or complaints about these terms and conditions, please contact the gq99 support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the website
• Language: Support is provided in Bengali and English

The gq99 support team is committed to helping you resolve any concerns to the best of their ability. We handle all complaints in a fair and transparent manner.