gq99's Privacy Policy
This document provides a complete explanation of how your personal information is collected, stored, used, and protected on the gq99 platform.
Introduction & Overview
gq99 is a trusted online gaming platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy applies to the gq99 website and all its services.
This document describes what type of information gq99 collects, how that information is used, who it may be shared with, and what measures we take to protect your information. By using our services, you are considered to have agreed to the terms of this policy. If you have any questions about this policy, please contact our support team.
This privacy policy may change from time to time. For any significant changes, we will publish a notice on our platform. The latest effective version will always be available on this page.
Section 1 — What Information We Collect
1.1 Information You Provide Directly
When you register on gq99, log in, make a deposit, withdraw funds, or contact our support — you provide certain information directly. This may include:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Payment method details (bKash, Nagad, or Rocket account number)
- Documents submitted for identity verification
- Messages and complaints sent to support
1.2 Information Collected Automatically
When you use the gq99 website or app, some information may be collected automatically, such as:
- Device type, operating system, and browser version
- IP address and geographic location (country level only)
- Session duration, pages visited, and type of activity
- Information obtained from cookies and similar tracking technologies
- Transaction history and gaming activity records
1.3 Information Received from Third Parties
In some cases we may also receive information from trusted third parties, such as identity verification service providers or fraud prevention services. This information is used solely to ensure platform security and to maintain compliance.
Section 2 — Purpose of Data Use
2.1 Service Operation & Improvement
gq99 uses the information collected primarily for the following purposes:
- Creating, managing, and verifying your account
- Processing deposits and withdrawals
- Awarding bonuses, promotions, and rewards
- Providing customer service and technical support
- Improving platform performance and user experience
2.2 Security & Compliance
We also use your information for the following security purposes:
- Preventing fraud, money laundering, and unauthorized account access
- Age verification — gq99 is for users aged 21 and above only
- Enforcing responsible gaming policies
- Meeting applicable legal obligations
- Dispute resolution and transaction auditing
2.3 Communications & Notifications
We may contact you regarding your account activity, important policy changes, promotional offers (subject to your consent), and support-related matters. To opt out of promotional communications, notify our support team at any time.
Section 3 — Cookies & Tracking Technologies
3.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser or on your device. gq99 uses the following types of cookies:
- Essential cookies: Maintaining login sessions and ensuring security. These cannot be disabled.
- Functional cookies: Remembering your preferences and settings.
- Analytics cookies: Analyzing platform usage to improve the service.
3.2 Cookie Controls
Most browsers give you the ability to manage cookies. You can reject or delete non-essential cookies from your browser settings. However, disabling essential cookies may cause some gq99 services to not function properly.
Section 4 — Data Sharing & Disclosure
4.1 Who We Share Information With
gq99 does not sell your personal information to third parties. However, limited information may be shared in the following cases:
- Payment processors: Information necessary to complete transactions via bKash, Nagad, and Rocket.
- Identity verification services: For account verification and fraud prevention.
- Technology service providers: For platform operation and maintenance, under strict confidentiality agreements.
- Legal authorities: Where required by legal obligation, court order, or government investigation.
4.2 International Data Transfers
Our servers and service providers may be located in various countries. If your information is transferred or stored outside Bangladesh, we ensure that appropriate safeguards are in place and that the information remains protected in accordance with this privacy policy.
Section 5 — Data Security Measures
5.1 Technical Safeguards
gq99 uses industry-standard technical measures to protect your information:
- SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
- AES-256 encryption — for stored sensitive information
- Two-Factor Authentication (2FA) support
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
5.2 Organizational Safeguards
Alongside technical measures, gq99 maintains strict security at the organizational level:
- Only authorized staff have access to personal information
- Regular staff training on privacy and data protection
- Strict confidentiality agreements with third-party service providers
- Rapid response plan in the event of a security breach
5.3 Data Retention Period
Your information is retained for as long as your account is active or as needed to provide the service. Even after an account is closed, some information may be retained for a defined period for legal obligations, dispute resolution, or fraud prevention purposes. Once that period has passed, the information is securely deleted or anonymized.
Section 6 — Your Rights & Choices
6.1 Data Access & Correction
As a user of gq99, you have the following rights:
- Right of access: The right to know what information is stored about you.
- Right to correction: The right to request correction of inaccurate or incomplete information.
- Right to deletion: The right to request deletion of your information in certain circumstances (where no legal obligation requires its retention).
- Right to restrict processing: The right to request restriction of data processing in certain circumstances.
- Right to object: The right to object to marketing communications.
6.2 How to Submit a Request
To exercise any of your rights, contact our support team. Requests will be responded to as quickly as possible and within a maximum of 30 (thirty) business days of receipt. Additional information may be requested to verify your identity.
Section 7 — Age Restriction & Minor Protection
gq99 provides services only to individuals aged 21 and above. We do not knowingly collect any information from minors. If it comes to our attention that a minor has registered on gq99, we will immediately close that account and delete all associated information.
If you believe a minor has registered on gq99, please contact us. We will take prompt and effective action.
A national ID card or birth registration certificate may be requested to confirm age during account verification.
Section 8 — Third-Party Integrations & Links
The gq99 platform may sometimes contain content from third-party service or game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.). These providers have their own privacy policies, and gq99 has no control over how your information is handled on their platforms.
We recommend that you review the privacy policy of any third-party service before using it.
Section 9 — Policy Changes & Updates
gq99 reserves the right to periodically review and update its privacy policy. This policy may change if there are changes to our services, technology, or legal environment.
For any significant changes, we will publish a clear notice on the platform and/or inform you through your registered contact method. Continued use of the platform after a change is considered your acceptance of the revised policy.
The "Last Updated" date shown at the top of this page always indicates the date of the most recent version.
Section 10 — Contact Us
Privacy-Related Contact
If you have any questions, comments, or requests regarding this privacy policy, please contact the gq99 support team. We provide assistance in Bengali and English, 24/7.
Live Chat
24/7 Instant Support
All privacy-related requests are processed as quickly as possible after reaching our team. For more details, visit our FAQ page or read our Responsible Gaming guidelines.